# HubSpot: New Live Chat messages are not being sent to the Conversations Inbox

> HubSpot status incident “New Live Chat messages are not being sent to the Conversations Inbox” on 2018-05-17: impact none (vendor’s label), 13 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/mrj808jq8k2z
Last updated: 2018-05-17T19:36:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-05-17 19:23 UTC · Resolved: 2018-05-17 19:36 UTC · Duration: 13 min
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/mrj808jq8k2z](https://status.hubspot.com/incidents/mrj808jq8k2z)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2018-05-17 19:36 UTC: The Messages & Conversations inboxes are now receiving new messages as expected in all regions.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2018-05-17 19:23 UTC, resolved after 13 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/mrj808jq8k2z
- Citation: HubSpot, “New Live Chat messages are not being sent to the Conversations Inbox” (2018-05-17 19:23 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/mrj808jq8k2z (CC BY 4.0).
- Markdown link: `[HubSpot: New Live Chat messages are not being sent to the Conversations Inbox (2018-05-17)](https://rewindex.com/company/hubspot/incidents/mrj808jq8k2z)`


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Canonical: https://rewindex.com/company/hubspot/incidents/mrj808jq8k2z · Markdown: https://rewindex.com/company/hubspot/incidents/mrj808jq8k2z.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/mrj808jq8k2z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:09:16.889Z