# HubSpot: HelpDesk Chat is unavailable for some customers

> HubSpot status incident “HelpDesk Chat is unavailable for some customers” on 2025-04-25: impact none (vendor’s label), 1.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/mcl8z4n6g3gr
Last updated: 2025-04-25T15:44:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-04-25 14:13 UTC · Resolved: 2025-04-25 15:44 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/mcl8z4n6g3gr](https://status.hubspot.com/incidents/mcl8z4n6g3gr)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2025-04-25 15:44 UTC: HelpDesk is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and HelpDesk should be working properly. No data was lost.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2025-04-25 14:13 UTC, resolved after 1.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/mcl8z4n6g3gr
- Citation: HubSpot, “HelpDesk Chat is unavailable for some customers” (2025-04-25 14:13 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/mcl8z4n6g3gr (CC BY 4.0).
- Markdown link: `[HubSpot: HelpDesk Chat is unavailable for some customers (2025-04-25)](https://rewindex.com/company/hubspot/incidents/mcl8z4n6g3gr)`


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Canonical: https://rewindex.com/company/hubspot/incidents/mcl8z4n6g3gr · Markdown: https://rewindex.com/company/hubspot/incidents/mcl8z4n6g3gr.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/mcl8z4n6g3gr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:12:40.242Z