# HubSpot: HubSpot Conversations users unable to insert templates into replies

> HubSpot status incident “HubSpot Conversations users unable to insert templates into replies” on 2019-01-23: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/l3b5s7qgbbk9
Last updated: 2019-01-23T15:43:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-01-23 15:43 UTC · Resolved: 2019-01-23 15:43 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/l3b5s7qgbbk9](https://status.hubspot.com/incidents/l3b5s7qgbbk9)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2019-01-23 15:43 UTC: The HubSpot Conversations tool is now loading properly for all users. We identified and addressed the cause of the issue preventing conversations users from inserting templates and the incident has now been fully resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2019-01-23 15:43 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/l3b5s7qgbbk9
- Citation: HubSpot, “HubSpot Conversations users unable to insert templates into replies” (2019-01-23 15:43 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/l3b5s7qgbbk9 (CC BY 4.0).
- Markdown link: `[HubSpot: HubSpot Conversations users unable to insert templates into replies (2019-01-23)](https://rewindex.com/company/hubspot/incidents/l3b5s7qgbbk9)`


---
Canonical: https://rewindex.com/company/hubspot/incidents/l3b5s7qgbbk9 · Markdown: https://rewindex.com/company/hubspot/incidents/l3b5s7qgbbk9.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/l3b5s7qgbbk9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:47:26.451Z