# HubSpot: Some tools are slow to load or timing out

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-16 20:36 UTC · Resolved: 2021-12-16 21:09 UTC · Duration: 33 min
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/gvz3yl61vlcy](https://status.hubspot.com/incidents/gvz3yl61vlcy)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Part of an outage event

- [Cloudflare outage, Dec 16, 2021: 10 vendors, 10 incidents](https://rewindex.com/events/2021-12-16-cloudflare)
- This incident blames Cloudflare as the cause. (hop 1, posted +0 min vs the first vendor naming Cloudflare)
- Evidence: “…loading or timeout issues in HubSpot due to an outage on our third-party cloud platform, Cloudflare. Cloudflare has resolved the root cause of the issue, and all tools in HubSpot should now load prop…”

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>2 vendors, 2 blamed Cloudflare<br/>HubSpot, Optimizely"]:::blames
  root --> h1
  me["HubSpot (this incident)<br/>posted +0 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-12-16 21:09 UTC: Between 3:27 PM and 3:46 PM EST, some customers had loading or timeout issues in HubSpot due to an outage on our third-party cloud platform, Cloudflare. Cloudflare has resolved the root cause of the issue, and all tools in HubSpot should now load properly. You can follow the issue here: https://www.cloudflarestatus.com/incidents/qz5m74q8q0jl.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hubspot/incidents/gvz3yl61vlcy · Markdown: https://rewindex.com/company/hubspot/incidents/gvz3yl61vlcy.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/gvz3yl61vlcy · Generated 2026-10-20T00:53:23.471Z