# HubSpot: Accessing files and templates in the HubSpot navigation is unavailable for some customers

> HubSpot status incident “Accessing files and templates in the HubSpot navigation is unavailable for some customers” on 2020-07-30: impact minor (vendor’s label), 44 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/cjxg5mb00xb1
Last updated: 2020-07-30T02:34:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-07-30 01:50 UTC · Resolved: 2020-07-30 02:34 UTC · Duration: 44 min
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/cjxg5mb00xb1](https://status.hubspot.com/incidents/cjxg5mb00xb1)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2020-07-30 02:34 UTC: Files and templates are now fully accessible in the HubSpot navigation. We’ve identified and addressed the cause of the issue as a problem with user permissions. The incident has been fully resolved and the navigation is functioning properly now.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by HubSpot, started 2020-07-30 01:50 UTC, resolved after 44 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/cjxg5mb00xb1
- Citation: HubSpot, “Accessing files and templates in the HubSpot navigation is unavailable for some customers” (2020-07-30 01:50 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/cjxg5mb00xb1 (CC BY 4.0).
- Markdown link: `[HubSpot: Accessing files and templates in the HubSpot navigation is unavailable for some customers (2020-07-30)](https://rewindex.com/company/hubspot/incidents/cjxg5mb00xb1)`


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Canonical: https://rewindex.com/company/hubspot/incidents/cjxg5mb00xb1 · Markdown: https://rewindex.com/company/hubspot/incidents/cjxg5mb00xb1.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/cjxg5mb00xb1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:03:35.276Z