# HubSpot: Automated email sending is unavailable for some customers

> HubSpot status incident “Automated email sending is unavailable for some customers” on 2021-10-06: impact none (vendor’s label), 4.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/9q4635kh2h8j
Last updated: 2021-10-06T13:50:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-10-06 09:43 UTC · Resolved: 2021-10-06 13:50 UTC · Duration: 4.1 h
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/9q4635kh2h8j](https://status.hubspot.com/incidents/9q4635kh2h8j)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2021-10-06 13:50 UTC: Emails containing non-English characters in the From name are fully operational as of 5:27 am ET on Wednesday, October 6th. We’ve identified and addressed the root cause of the issue. HubSpot attempted to retry undelivered emails once the issue was resolved, and some messages have successfully delivered. We will be providing more details to customers with impacted email sends during the impacted timeframe.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2021-10-06 09:43 UTC, resolved after 4.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/9q4635kh2h8j
- Citation: HubSpot, “Automated email sending is unavailable for some customers” (2021-10-06 09:43 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/9q4635kh2h8j (CC BY 4.0).
- Markdown link: `[HubSpot: Automated email sending is unavailable for some customers (2021-10-06)](https://rewindex.com/company/hubspot/incidents/9q4635kh2h8j)`


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Canonical: https://rewindex.com/company/hubspot/incidents/9q4635kh2h8j · Markdown: https://rewindex.com/company/hubspot/incidents/9q4635kh2h8j.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/9q4635kh2h8j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:55:00.615Z