# HubSpot: The Conversations chat widget and pop-up forms did not load on some customer websites between 10:30 AM EST and 10:58 AM EST on April 7

> HubSpot status incident “The Conversations chat widget and pop-up forms did not load on some customer websites between 10:30 AM EST and 10:58 AM EST on April 7” on 2021-04-07: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/90pqk4ntt7mr
Last updated: 2021-04-07T15:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-04-07 15:00 UTC · Resolved: 2021-04-07 15:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/90pqk4ntt7mr](https://status.hubspot.com/incidents/90pqk4ntt7mr)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2021-04-07 15:00 UTC: The Conversation chat widget and some pop-up forms did not load for new visitors on some customer websites between 10:30 AM EST and 10:58 AM EST on April 7. Conversations already in progress at 10:30 AM EST were not impacted by this issue. This issue is now fully resolved, and the chat widget and pop-up forms are loading as expected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2021-04-07 15:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/90pqk4ntt7mr
- Citation: HubSpot, “The Conversations chat widget and pop-up forms did not load on some customer websites between 10:30 AM EST and 10:58 AM EST on April 7” (2021-04-07 15:00 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/90pqk4ntt7mr (CC BY 4.0).
- Markdown link: `[HubSpot: The Conversations chat widget and pop-up forms did not load on some customer websites between 10:30 AM EST and 10:58 AM EST on April 7 (2021-04-07)](https://rewindex.com/company/hubspot/incidents/90pqk4ntt7mr)`


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Canonical: https://rewindex.com/company/hubspot/incidents/90pqk4ntt7mr · Markdown: https://rewindex.com/company/hubspot/incidents/90pqk4ntt7mr.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/90pqk4ntt7mr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:02:13.062Z