# HubSpot: Conversations were delayed or unavailable for some customers

> HubSpot status incident “Conversations were delayed or unavailable for some customers” on 2021-11-18: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/8b8f771knhhm
Last updated: 2021-11-18T20:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-11-18 20:00 UTC · Resolved: 2021-11-18 20:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/8b8f771knhhm](https://status.hubspot.com/incidents/8b8f771knhhm)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2021-11-18 20:00 UTC: Between 2:57 PM EST and 4:09 PM EST on November 18, 2021, some incoming conversations were delayed coming into HubSpot. At 3:30 PM EST on November 18, we disabled the live chat widget that allows users to begin new conversations to reduce the delays as quickly as possible. Conversations that had started before 3:30 PM EST proceeded normally during the time the widget was disabled, with new messages coming in instantaneously. At 4:09 PM EST, all delays were resolved and the live chat widget was enabled again. Our team identified and resolved the root cause of the issue, and all delayed messages came in without data loss.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2021-11-18 20:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/8b8f771knhhm
- Citation: HubSpot, “Conversations were delayed or unavailable for some customers” (2021-11-18 20:00 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/8b8f771knhhm (CC BY 4.0).
- Markdown link: `[HubSpot: Conversations were delayed or unavailable for some customers (2021-11-18)](https://rewindex.com/company/hubspot/incidents/8b8f771knhhm)`


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Canonical: https://rewindex.com/company/hubspot/incidents/8b8f771knhhm · Markdown: https://rewindex.com/company/hubspot/incidents/8b8f771knhhm.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/8b8f771knhhm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:14:30.214Z