# HubSpot: Some email replies to emails sent from the Contact Record and emails sent and received via Conversations are unavailable in HubSpot

> HubSpot status incident “Some email replies to emails sent from the Contact Record and emails sent and received via Conversations are unavailable in HubSpot” on 2018-10-16: impact minor (vendor’s label), 45 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/7jcpl7p8kwv4
Last updated: 2018-10-18T14:49:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-10-16 18:00 UTC · Resolved: 2018-10-18 14:49 UTC · Duration: 45 h
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/7jcpl7p8kwv4](https://status.hubspot.com/incidents/7jcpl7p8kwv4)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2018-10-18 14:49 UTC: Beginning October 16th 2PM ET and ending October 18th at 10:45AM ET, some Google Apps and Google Free inboxes were unable to be synced to HubSpot. This impacted email replies logging to emails sent from the CRM, emails sent and received by Conversations and some sequence unenrollments. This is now fully resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by HubSpot, started 2018-10-16 18:00 UTC, resolved after 45 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/7jcpl7p8kwv4
- Citation: HubSpot, “Some email replies to emails sent from the Contact Record and emails sent and received via Conversations are unavailable in HubSpot” (2018-10-16 18:00 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/7jcpl7p8kwv4 (CC BY 4.0).
- Markdown link: `[HubSpot: Some email replies to emails sent from the Contact Record and emails sent and received via Conversations are unavailable in HubSpot (2018-10-16)](https://rewindex.com/company/hubspot/incidents/7jcpl7p8kwv4)`


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Canonical: https://rewindex.com/company/hubspot/incidents/7jcpl7p8kwv4 · Markdown: https://rewindex.com/company/hubspot/incidents/7jcpl7p8kwv4.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/7jcpl7p8kwv4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:59:19.063Z