# HubSpot: HubSpot is unable to properly connect to Office 365 inboxes

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-09-28 23:34 UTC · Resolved: 2020-09-29 01:39 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/5xhqzdlhcrw4](https://status.hubspot.com/incidents/5xhqzdlhcrw4)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2020-09-29 01:39 UTC: The issue that's caused Microsoft Office 365 connection issues since approximately 5:37 ET has been resolved. More information about the incident can be found at https://status.office.com/. Any users who have been logged out of Office 365 as a result of this issue will need to log back in, using instructions here: https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot\#connect-your-office-365-account. No data was lost. Once reconnected, sequences, meetings and conversations inboxes should function normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hubspot/incidents/5xhqzdlhcrw4 · Markdown: https://rewindex.com/company/hubspot/incidents/5xhqzdlhcrw4.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/5xhqzdlhcrw4 · Generated 2026-10-18T12:44:17.683Z