# HubSpot: Some customers are unable to send 1 to 1 emails from contact records.

> HubSpot status incident “Some customers are unable to send 1 to 1 emails from contact records.” on 2022-06-17: impact none (vendor’s label), 23 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/55dvr2cj433q
Last updated: 2022-06-17T22:19:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-06-17 21:56 UTC · Resolved: 2022-06-17 22:19 UTC · Duration: 23 min
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/55dvr2cj433q](https://status.hubspot.com/incidents/55dvr2cj433q)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2022-06-17 22:19 UTC: We have resolved the issue that prevented some customers from sending 1 to 1 emails or starting new sequences from contact records between 5:13 PM and 6:04 PM ET on June 17. In-progress sequences and emails sent through the HubSpot Sales Extensions were not impacted. The incident has been fully resolved and all users should be able to send new emails and sequences from contact records.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2022-06-17 21:56 UTC, resolved after 23 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/55dvr2cj433q
- Citation: HubSpot, “Some customers are unable to send 1 to 1 emails from contact records.” (2022-06-17 21:56 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/55dvr2cj433q (CC BY 4.0).
- Markdown link: `[HubSpot: Some customers are unable to send 1 to 1 emails from contact records. (2022-06-17)](https://rewindex.com/company/hubspot/incidents/55dvr2cj433q)`


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Canonical: https://rewindex.com/company/hubspot/incidents/55dvr2cj433q · Markdown: https://rewindex.com/company/hubspot/incidents/55dvr2cj433q.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/55dvr2cj433q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:18:35.042Z