# HubSpot: Emails sent to Gmail are not being delivered due to issues with Google service availability

> HubSpot status incident “Emails sent to Gmail are not being delivered due to issues with Google service availability” on 2020-12-15: impact minor (vendor’s label), 2.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/36my3gc1zlhk
Last updated: 2020-12-15T02:45:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-12-15 00:24 UTC · Resolved: 2020-12-15 02:45 UTC · Duration: 2.4 h
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/36my3gc1zlhk](https://status.hubspot.com/incidents/36my3gc1zlhk)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2020-12-15 02:45 UTC: Some emails sent to Gmail between 5:30 ET to 8:00 ET on Monday, Dec 14, 2020 were hard bounced due to an issue with Google services. This issue has been resolved. Some emails were stopped by email protection controls within HubSpot due to these abnormally high bounce rates. Here are instructions for identifying and re-sending emails that were dropped: 1. Identify Impacted Emails: From the Marketing \> Email page, review all emails that were sending between 5:30 ET and 8:00 ET for higher than usual bounce rates. You may have sends that were stopped due to especially high bounce rates that will appear in red. https://app.hubspot.com/l/email/manage/state/sent 2. Create a list of “Not Sent” recipients: Click into emails that were impacted, and navigate to the Recipients tab. Review the Not Sent category. Click ‘List actions’ and create a list of those contacts that were not sent the email. 3. Create a list of “Bounced” recipients: Navigate to the Bounced category and use ‘List actions’ to add these contacts to the list you just created. 4. Resend the Email: Clone the email & resend to the list of contacts you created in steps 2 and 3. HubSpot will only re-attempt contacts that bounced due to this issue; contacts that have previously bounced or unsubscribed will not be reattempted.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by HubSpot, started 2020-12-15 00:24 UTC, resolved after 2.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/36my3gc1zlhk
- Citation: HubSpot, “Emails sent to Gmail are not being delivered due to issues with Google service availability” (2020-12-15 00:24 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/36my3gc1zlhk (CC BY 4.0).
- Markdown link: `[HubSpot: Emails sent to Gmail are not being delivered due to issues with Google service availability (2020-12-15)](https://rewindex.com/company/hubspot/incidents/36my3gc1zlhk)`


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Canonical: https://rewindex.com/company/hubspot/incidents/36my3gc1zlhk · Markdown: https://rewindex.com/company/hubspot/incidents/36my3gc1zlhk.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/36my3gc1zlhk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:51:17.489Z