# HubSpot: Conversations is currently unavailable for all customers

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2018-10-01 16:55 UTC · Resolved: 2018-10-01 23:07 UTC · Duration: 6.2 h
- Updates: 1
- [Vendor status page: https://status.hubspot.com/incidents/2ql2kg9ygpqd](https://status.hubspot.com/incidents/2ql2kg9ygpqd)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **resolved** 2018-10-01 23:07 UTC: From 12:38 - 6:37PM EDT, Conversations features (live chat, bots, Inbox) were unavailable for all users due to an outage at a 3rd party vendor. This issue has since been resolved. Messages that were received during the outage have been updated in Conversations inboxes as part of this resolution.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hubspot/incidents/2ql2kg9ygpqd · Markdown: https://rewindex.com/company/hubspot/incidents/2ql2kg9ygpqd.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/2ql2kg9ygpqd · Generated 2026-10-18T09:41:13.226Z