# Hotjar: New User accounts have been added to a Product Demo site, causing disruption to users

> Hotjar status incident “New User accounts have been added to a Product Demo site, causing disruption to users” on 2023-01-16: impact none (vendor’s label), 3 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/zyx99llcxdy9
Last updated: 2023-01-19T13:40:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-01-16 16:39 UTC · Resolved: 2023-01-19 13:40 UTC · Duration: 3 d
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/zyx99llcxdy9](https://status.hotjar.com/incidents/zyx99llcxdy9)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-01-19 13:40 UTC: We've removed all users from the Product Demo site, and all outgoing notification emails for that site to users have been stopped as well. Thanks for bearing with us while we worked to resolve this incident!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2023-01-16 16:39 UTC, resolved after 3 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/zyx99llcxdy9
- Citation: Hotjar, “New User accounts have been added to a Product Demo site, causing disruption to users” (2023-01-16 16:39 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/zyx99llcxdy9 (CC BY 4.0).
- Markdown link: `[Hotjar: New User accounts have been added to a Product Demo site, causing disruption to users (2023-01-16)](https://rewindex.com/company/hotjar/incidents/zyx99llcxdy9)`


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Canonical: https://rewindex.com/company/hotjar/incidents/zyx99llcxdy9 · Markdown: https://rewindex.com/company/hotjar/incidents/zyx99llcxdy9.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/zyx99llcxdy9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:50:27.711Z