# Hotjar: Degraded User Session data collection

> Hotjar status incident “Degraded User Session data collection” on 2023-07-26: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/zjzrrht4hmfg
Last updated: 2023-07-26T12:20:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-07-26 12:20 UTC · Resolved: 2023-07-26 12:20 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/zjzrrht4hmfg](https://status.hotjar.com/incidents/zjzrrht4hmfg)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-07-26 12:20 UTC: We declared an incident to investigate high error rates with session processing, which prevented collected user sessions from being processed into Recordings and Heatmaps. We formed an incident response team to rapidly investigate and they were able to deploy a code fix to resolve this incident. We’re really sorry for any potential trouble with your session collection. Thanks a lot for bearing with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2023-07-26 12:20 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/zjzrrht4hmfg
- Citation: Hotjar, “Degraded User Session data collection” (2023-07-26 12:20 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/zjzrrht4hmfg (CC BY 4.0).
- Markdown link: `[Hotjar: Degraded User Session data collection (2023-07-26)](https://rewindex.com/company/hotjar/incidents/zjzrrht4hmfg)`


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Canonical: https://rewindex.com/company/hotjar/incidents/zjzrrht4hmfg · Markdown: https://rewindex.com/company/hotjar/incidents/zjzrrht4hmfg.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/zjzrrht4hmfg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:21:03.294Z