# Hotjar: Incorrect charges and invoice amounts for some accounts

> Hotjar status incident “Incorrect charges and invoice amounts for some accounts” on 2019-09-10: impact none (vendor’s label), 2.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/yw7b1hdm4617
Last updated: 2019-09-10T16:35:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-09-10 14:09 UTC · Resolved: 2019-09-10 16:35 UTC · Duration: 2.4 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/yw7b1hdm4617](https://status.hotjar.com/incidents/yw7b1hdm4617)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2019-09-10 16:35 UTC: The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360035618713-10th-September-2019-Incorrect-charges-and-invoice-amounts

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2019-09-10 14:09 UTC, resolved after 2.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/yw7b1hdm4617
- Citation: Hotjar, “Incorrect charges and invoice amounts for some accounts” (2019-09-10 14:09 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/yw7b1hdm4617 (CC BY 4.0).
- Markdown link: `[Hotjar: Incorrect charges and invoice amounts for some accounts (2019-09-10)](https://rewindex.com/company/hotjar/incidents/yw7b1hdm4617)`


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Canonical: https://rewindex.com/company/hotjar/incidents/yw7b1hdm4617 · Markdown: https://rewindex.com/company/hotjar/incidents/yw7b1hdm4617.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/yw7b1hdm4617 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:05:04.181Z