# Hotjar: Recordings taking longer to show in insights

> Hotjar status incident “Recordings taking longer to show in insights” on 2023-08-07: impact none (vendor’s label), 16 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/ygvhhwh0rcwj
Last updated: 2023-08-08T09:50:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-08-07 17:27 UTC · Resolved: 2023-08-08 09:50 UTC · Duration: 16 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/ygvhhwh0rcwj](https://status.hotjar.com/incidents/ygvhhwh0rcwj)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-08-08 09:50 UTC: This incident has now been resolved! To recap, on August 7, 2023, from 4:00 pm to 7:00 pm UTC, we were experiencing an unusually high backlog in the session processing service. Session capture was reduced to about half of the traffic during this time. The backlog in processing has been cleared, but session capture will adjust throughout the day as we recalculate sampling from the traffic we detect on your site. Thank you for your patience while we worked on this!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2023-08-07 17:27 UTC, resolved after 16 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/ygvhhwh0rcwj
- Citation: Hotjar, “Recordings taking longer to show in insights” (2023-08-07 17:27 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/ygvhhwh0rcwj (CC BY 4.0).
- Markdown link: `[Hotjar: Recordings taking longer to show in insights (2023-08-07)](https://rewindex.com/company/hotjar/incidents/ygvhhwh0rcwj)`


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Canonical: https://rewindex.com/company/hotjar/incidents/ygvhhwh0rcwj · Markdown: https://rewindex.com/company/hotjar/incidents/ygvhhwh0rcwj.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/ygvhhwh0rcwj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:46:10.246Z