# Hotjar: Issue affecting sites using a Promise Polyfill

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-09-26 15:48 UTC · Resolved: 2019-09-26 16:48 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/xp047mxz14vc](https://status.hotjar.com/incidents/xp047mxz14vc)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2019-09-26 16:48 UTC: We have resolved the issue identified earlier today. The issue may have occurred on websites using a Promise polyfill and which used the Promise functionality in their code base. The full incident report regarding this can be found here: https://help.hotjar.com/hc/en-us/articles/360036454593-26th-September-2019-Tracking-Code-interfering-with-websites If you have any more issues, please contact support@hotjar.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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