# Hotjar: Incident Report - Users unable to create / edit items in Hotjar.

> Hotjar status incident “Incident Report - Users unable to create / edit items in Hotjar.” on 2016-11-02: impact none (vendor’s label), 42 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/x39tlmzvx8jm
Last updated: 2016-11-02T11:44:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-11-02 11:02 UTC · Resolved: 2016-11-02 11:44 UTC · Duration: 42 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/x39tlmzvx8jm](https://status.hotjar.com/incidents/x39tlmzvx8jm)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2016-11-02 11:44 UTC: This has now been resolved. Our engineers made a deployment to the live servers which caused an incorrect hostname to be set for our memcached service. The memcached service is used to cache the settings for websites, to ensure they can be retrieved as efficiently as possible. Since the hostname was incorrect, our servers were not able to communicate with the memcached service, resulting in errors when changes were made to the tools used on site. A policy document for deployments have already been updated to ensure hostnames aren't changed and are retained for all instances. Furthermore, we have created a story for our backlog to have a more secure and robust storage for settings and credentials, ensuring they are enforced at a higher level.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2016-11-02 11:02 UTC, resolved after 42 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/x39tlmzvx8jm
- Citation: Hotjar, “Incident Report - Users unable to create / edit items in Hotjar.” (2016-11-02 11:02 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/x39tlmzvx8jm (CC BY 4.0).
- Markdown link: `[Hotjar: Incident Report - Users unable to create / edit items in Hotjar. (2016-11-02)](https://rewindex.com/company/hotjar/incidents/x39tlmzvx8jm)`


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Canonical: https://rewindex.com/company/hotjar/incidents/x39tlmzvx8jm · Markdown: https://rewindex.com/company/hotjar/incidents/x39tlmzvx8jm.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/x39tlmzvx8jm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:01:13.744Z