# Hotjar: Hotjar Heatmaps not collecting mouse move data

> Hotjar status incident “Hotjar Heatmaps not collecting mouse move data” on 2016-11-27: impact none (vendor’s label), 58 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/wyzbz4l1tn7n
Last updated: 2016-11-27T21:33:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-11-27 20:35 UTC · Resolved: 2016-11-27 21:33 UTC · Duration: 58 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/wyzbz4l1tn7n](https://status.hotjar.com/incidents/wyzbz4l1tn7n)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2016-11-27 21:33 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2016-11-27 20:35 UTC, resolved after 58 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/wyzbz4l1tn7n
- Citation: Hotjar, “Hotjar Heatmaps not collecting mouse move data” (2016-11-27 20:35 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/wyzbz4l1tn7n (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar Heatmaps not collecting mouse move data (2016-11-27)](https://rewindex.com/company/hotjar/incidents/wyzbz4l1tn7n)`


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Canonical: https://rewindex.com/company/hotjar/incidents/wyzbz4l1tn7n · Markdown: https://rewindex.com/company/hotjar/incidents/wyzbz4l1tn7n.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/wyzbz4l1tn7n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:50:44.204Z