# Hotjar: Potential login issues to Hotjar

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-01-27 20:53 UTC · Resolved: 2026-01-28 13:12 UTC · Duration: 16 h
- Updates: 2
- [Vendor status page: https://stspg.io/mqhz7nnl6p22](https://stspg.io/mqhz7nnl6p22)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **monitoring** 2026-01-27 20:53 UTC: On 22nd January 9.30am UTC we deployed a change that meant users who: - Created a Contentsquare Account - Were then invited to a Hotjar Account Would be unable to login to the Hotjar Account due to a bug on the login process. On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.
- **resolved** 2026-01-28 13:12 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/hotjar/incidents/wyq9y2rf6vyg · Markdown: https://rewindex.com/company/hotjar/incidents/wyq9y2rf6vyg.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/wyq9y2rf6vyg · Generated 2026-10-19T03:03:28.660Z