# Hotjar: Trial sign-ups not receiving their trial

> Hotjar status incident “Trial sign-ups not receiving their trial” on 2019-05-17: impact none (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/w2r4xpdctm5q
Last updated: 2019-05-17T15:05:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-05-17 13:47 UTC · Resolved: 2019-05-17 15:05 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/w2r4xpdctm5q](https://status.hotjar.com/incidents/w2r4xpdctm5q)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2019-05-17 15:05 UTC: We have now resolved the issue with new users signing up on trials. We'll post an incident report in due course. We have published an incident report at https://help.hotjar.com/hc/en-us/articles/360023417393-Issue-with-users-signing-up-for-trials.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2019-05-17 13:47 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/w2r4xpdctm5q
- Citation: Hotjar, “Trial sign-ups not receiving their trial” (2019-05-17 13:47 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/w2r4xpdctm5q (CC BY 4.0).
- Markdown link: `[Hotjar: Trial sign-ups not receiving their trial (2019-05-17)](https://rewindex.com/company/hotjar/incidents/w2r4xpdctm5q)`


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Canonical: https://rewindex.com/company/hotjar/incidents/w2r4xpdctm5q · Markdown: https://rewindex.com/company/hotjar/incidents/w2r4xpdctm5q.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/w2r4xpdctm5q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:08:54.769Z