# Hotjar: Incident Report - Hotjar unavailable

> Hotjar status incident “Incident Report - Hotjar unavailable” on 2017-02-20: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/vx3kfqqcvmlp
Last updated: 2017-02-20T01:24:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2017-02-20 01:24 UTC · Resolved: 2017-02-20 01:24 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/vx3kfqqcvmlp](https://status.hotjar.com/incidents/vx3kfqqcvmlp)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2017-02-20 01:24 UTC: On 20th February, 2017 at 01:48 (CEST) the Hotjar service went unavailable for approximately 3 minutes. This was determined to be caused by our application servers not being able to reach our main database due to a network issue. Connectivity was restored shortly after (~3mins) and we've since monitored it and can report that it has been behaving nominally since.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2017-02-20 01:24 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/vx3kfqqcvmlp
- Citation: Hotjar, “Incident Report - Hotjar unavailable” (2017-02-20 01:24 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/vx3kfqqcvmlp (CC BY 4.0).
- Markdown link: `[Hotjar: Incident Report - Hotjar unavailable (2017-02-20)](https://rewindex.com/company/hotjar/incidents/vx3kfqqcvmlp)`


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Canonical: https://rewindex.com/company/hotjar/incidents/vx3kfqqcvmlp · Markdown: https://rewindex.com/company/hotjar/incidents/vx3kfqqcvmlp.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/vx3kfqqcvmlp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:58:03.612Z