# Hotjar: Recording thumbnails are taking longer than usual to generate

> Hotjar status incident “Recording thumbnails are taking longer than usual to generate” on 2023-08-01: impact minor (vendor’s label), 12 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/vsv0tq82h69d
Last updated: 2023-08-01T11:12:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-01 11:00 UTC · Resolved: 2023-08-01 11:12 UTC · Duration: 12 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/vsv0tq82h69d](https://status.hotjar.com/incidents/vsv0tq82h69d)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-08-01 11:12 UTC: This incident has been resolved. We've reset the service used to generate these recording thumbnails and they look to be working well. Thanks again for your understanding - please let us know if you can still see any faults!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Hotjar, started 2023-08-01 11:00 UTC, resolved after 12 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/vsv0tq82h69d
- Citation: Hotjar, “Recording thumbnails are taking longer than usual to generate” (2023-08-01 11:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/vsv0tq82h69d (CC BY 4.0).
- Markdown link: `[Hotjar: Recording thumbnails are taking longer than usual to generate (2023-08-01)](https://rewindex.com/company/hotjar/incidents/vsv0tq82h69d)`


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Canonical: https://rewindex.com/company/hotjar/incidents/vsv0tq82h69d · Markdown: https://rewindex.com/company/hotjar/incidents/vsv0tq82h69d.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/vsv0tq82h69d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:18:17.297Z