# Hotjar: Data loss for Cloudflare websites

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-07-17 22:16 UTC · Resolved: 2020-07-17 22:47 UTC · Duration: 31 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/vnj4py82x5zf](https://status.hotjar.com/incidents/vnj4py82x5zf)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Part of an outage event

- [Cloudflare outage, Jul 17, 2020: 24 vendors, 24 incidents](https://rewindex.com/events/2020-07-17-cloudflare)
- This incident blames Cloudflare as the cause. (hop 1, posted +1 h 16 min vs the first vendor naming Cloudflare)
- Evidence: “…Data loss for Cloudflare websites The issue has been resolved. Thank you for your patience!…”

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>6 vendors, 6 blamed Cloudflare<br/>Sigma Computing, WorkOS, Doppler, Linode (Akamai) +2"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Cloudflare<br/>Hotjar"]:::blames
  root --> h4
  me["Hotjar (this incident)<br/>posted +1 h 16 min"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2020-07-17 22:47 UTC: The issue has been resolved. Thank you for your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/hotjar/incidents/vnj4py82x5zf · Markdown: https://rewindex.com/company/hotjar/incidents/vnj4py82x5zf.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/vnj4py82x5zf · Generated 2026-10-20T01:31:43.466Z