# Hotjar: Identify Api Unavailable

> Hotjar status incident “Identify Api Unavailable” on 2020-07-30: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/vhtrfm8427gc
Last updated: 2020-07-30T17:45:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-07-30 17:45 UTC · Resolved: 2020-07-30 17:45 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/vhtrfm8427gc](https://status.hotjar.com/incidents/vhtrfm8427gc)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2020-07-30 17:45 UTC: On July 30th, 2020 between 17:38 and 17:46 UTC our engineers identified an issue with the Identify API. What happened? User attributes were unavailable during this time. Why did this issue occur? The issue was caused by an underlying issue with the way the Identify API is deployed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2020-07-30 17:45 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/vhtrfm8427gc
- Citation: Hotjar, “Identify Api Unavailable” (2020-07-30 17:45 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/vhtrfm8427gc (CC BY 4.0).
- Markdown link: `[Hotjar: Identify Api Unavailable (2020-07-30)](https://rewindex.com/company/hotjar/incidents/vhtrfm8427gc)`


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Canonical: https://rewindex.com/company/hotjar/incidents/vhtrfm8427gc · Markdown: https://rewindex.com/company/hotjar/incidents/vhtrfm8427gc.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/vhtrfm8427gc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:41:33.314Z