# Hotjar: Hotjar not loading on Firefox 77 and below

> Hotjar status incident “Hotjar not loading on Firefox 77 and below” on 2020-07-14: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/vhfcn5f6lmvz
Last updated: 2020-07-14T07:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-07-14 07:00 UTC · Resolved: 2020-07-14 07:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/vhfcn5f6lmvz](https://status.hotjar.com/incidents/vhfcn5f6lmvz)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2020-07-14 07:00 UTC: On 14th July 2020 at 14:27 UTC, our engineers were made aware of an issue where users could not login to Hotjar if they were using Firefox 77 and below. This issue began at around 08:00 UTC and was resolved at 15:20 UTC. The cause was a change made to the Hotjar Admin Interface that utilised features that were not supported in Firefox versions 77 and below. You website should not have been affected.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Hotjar, started 2020-07-14 07:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/vhfcn5f6lmvz
- Citation: Hotjar, “Hotjar not loading on Firefox 77 and below” (2020-07-14 07:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/vhfcn5f6lmvz (CC BY 4.0).
- Markdown link: `[Hotjar: Hotjar not loading on Firefox 77 and below (2020-07-14)](https://rewindex.com/company/hotjar/incidents/vhfcn5f6lmvz)`


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Canonical: https://rewindex.com/company/hotjar/incidents/vhfcn5f6lmvz · Markdown: https://rewindex.com/company/hotjar/incidents/vhfcn5f6lmvz.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/vhfcn5f6lmvz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:08:59.976Z