# Hotjar: Recordings list not loading for some users

> Hotjar status incident “Recordings list not loading for some users” on 2021-09-06: impact none (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/vd49phhjd1bb
Last updated: 2021-09-06T09:50:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-09-06 08:43 UTC · Resolved: 2021-09-06 09:50 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/vd49phhjd1bb](https://status.hotjar.com/incidents/vd49phhjd1bb)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2021-09-06 09:50 UTC: The issue has been resolved! Thank you all so much for your patience while we looked into this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2021-09-06 08:43 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/vd49phhjd1bb
- Citation: Hotjar, “Recordings list not loading for some users” (2021-09-06 08:43 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/vd49phhjd1bb (CC BY 4.0).
- Markdown link: `[Hotjar: Recordings list not loading for some users (2021-09-06)](https://rewindex.com/company/hotjar/incidents/vd49phhjd1bb)`


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Canonical: https://rewindex.com/company/hotjar/incidents/vd49phhjd1bb · Markdown: https://rewindex.com/company/hotjar/incidents/vd49phhjd1bb.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/vd49phhjd1bb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:00:55.209Z