# Hotjar: Recordings and Heatmap data for some customers not being collected

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-06-02 10:44 UTC · Resolved: 2021-06-02 18:45 UTC · Duration: 8.0 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/tl7qh2d1mq2l](https://status.hotjar.com/incidents/tl7qh2d1mq2l)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2021-06-02 18:45 UTC: The issue has been resolved. Thank you for your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/hotjar/incidents/tl7qh2d1mq2l · Markdown: https://rewindex.com/company/hotjar/incidents/tl7qh2d1mq2l.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/tl7qh2d1mq2l · Generated 2026-10-18T11:43:46.193Z