# Hotjar: Incident Report - Hotjar currently slow or unresponsive.

> Hotjar status incident “Incident Report - Hotjar currently slow or unresponsive.” on 2017-11-21: impact none (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/t2w7mt5nwqpq
Last updated: 2017-11-21T12:48:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2017-11-21 11:30 UTC · Resolved: 2017-11-21 12:48 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/t2w7mt5nwqpq](https://status.hotjar.com/incidents/t2w7mt5nwqpq)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2017-11-21 12:48 UTC: A temporary issue with one of our data stores caused Hotjar to stop collecting heatmap data between 11:30 UTC and 12:30 UTC. The issue has now been fully resolved and the engineering team will be doing a postmortem to analyse why the issue occurred and take the necessary actions to avoid the issue reoccurring.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2017-11-21 11:30 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/t2w7mt5nwqpq
- Citation: Hotjar, “Incident Report - Hotjar currently slow or unresponsive.” (2017-11-21 11:30 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/t2w7mt5nwqpq (CC BY 4.0).
- Markdown link: `[Hotjar: Incident Report - Hotjar currently slow or unresponsive. (2017-11-21)](https://rewindex.com/company/hotjar/incidents/t2w7mt5nwqpq)`


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Canonical: https://rewindex.com/company/hotjar/incidents/t2w7mt5nwqpq · Markdown: https://rewindex.com/company/hotjar/incidents/t2w7mt5nwqpq.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/t2w7mt5nwqpq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:47:34.278Z