# Hotjar: Issue with sites running Magento

> Hotjar status incident “Issue with sites running Magento” on 2019-10-09: impact none (vendor’s label), 36 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/s6vfvnv60h6k
Last updated: 2019-10-09T09:28:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-10-09 08:52 UTC · Resolved: 2019-10-09 09:28 UTC · Duration: 36 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/s6vfvnv60h6k](https://status.hotjar.com/incidents/s6vfvnv60h6k)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2019-10-09 09:28 UTC: We have determined this issue is caused by a bug in Magento which was fixed in v2.3.1. We will investigate the possibility of fixing this for customers on older versions of Magento.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2019-10-09 08:52 UTC, resolved after 36 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/s6vfvnv60h6k
- Citation: Hotjar, “Issue with sites running Magento” (2019-10-09 08:52 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/s6vfvnv60h6k (CC BY 4.0).
- Markdown link: `[Hotjar: Issue with sites running Magento (2019-10-09)](https://rewindex.com/company/hotjar/incidents/s6vfvnv60h6k)`


---
Canonical: https://rewindex.com/company/hotjar/incidents/s6vfvnv60h6k · Markdown: https://rewindex.com/company/hotjar/incidents/s6vfvnv60h6k.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/s6vfvnv60h6k · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:12:55.390Z