# Hotjar: Heatmap screenshots not generating

> Hotjar status incident “Heatmap screenshots not generating” on 2021-05-04: impact none (vendor’s label), 45 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/rq05wzjqfvhj
Last updated: 2021-05-04T12:31:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-05-04 11:46 UTC · Resolved: 2021-05-04 12:31 UTC · Duration: 45 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/rq05wzjqfvhj](https://status.hotjar.com/incidents/rq05wzjqfvhj)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2021-05-04 12:31 UTC: The issue has been resolved. Thank you for your patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2021-05-04 11:46 UTC, resolved after 45 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/rq05wzjqfvhj
- Citation: Hotjar, “Heatmap screenshots not generating” (2021-05-04 11:46 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/rq05wzjqfvhj (CC BY 4.0).
- Markdown link: `[Hotjar: Heatmap screenshots not generating (2021-05-04)](https://rewindex.com/company/hotjar/incidents/rq05wzjqfvhj)`


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Canonical: https://rewindex.com/company/hotjar/incidents/rq05wzjqfvhj · Markdown: https://rewindex.com/company/hotjar/incidents/rq05wzjqfvhj.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/rq05wzjqfvhj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:49:21.356Z