# Hotjar: Some trials have been deactivated

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-04-02 12:10 UTC · Resolved: 2024-04-03 12:59 UTC · Duration: 25 h
- Updates: 3
- [Vendor status page: https://stspg.io/x4zbyv1bbyp9](https://stspg.io/x4zbyv1bbyp9)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **investigating** 2024-04-02 12:10 UTC: We're investigating an issue where some trials have been deactivated. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- **investigating** 2024-04-03 08:27 UTC: We've identified the root cause of this incident, and a fix is being developed! We'll post an update to let you know when we're deploying and monitoring the fix.  Thanks again for bearing with us!
- **resolved** 2024-04-03 12:59 UTC: This incident is now resolved. All of the affected trials have now been reactivated.  Thanks for bearing with us!


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Canonical: https://rewindex.com/company/hotjar/incidents/rgd53wl6lny3 · Markdown: https://rewindex.com/company/hotjar/incidents/rgd53wl6lny3.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/rgd53wl6lny3 · Generated 2026-10-18T10:41:16.660Z