# Hotjar: System down due to caching issue

> Hotjar status incident “System down due to caching issue” on 2018-02-20: impact none (vendor’s label), 38 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/r731gw8l9lkf
Last updated: 2018-02-20T18:27:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-02-20 17:49 UTC · Resolved: 2018-02-20 18:27 UTC · Duration: 38 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/r731gw8l9lkf](https://status.hotjar.com/incidents/r731gw8l9lkf)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2018-02-20 18:27 UTC: After monitoring the fix we're happy that everything is back to normal. We're working on a long-term fix for this issue that will be implemented in the near future to prevent any recurrences.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2018-02-20 17:49 UTC, resolved after 38 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/r731gw8l9lkf
- Citation: Hotjar, “System down due to caching issue” (2018-02-20 17:49 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/r731gw8l9lkf (CC BY 4.0).
- Markdown link: `[Hotjar: System down due to caching issue (2018-02-20)](https://rewindex.com/company/hotjar/incidents/r731gw8l9lkf)`


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Canonical: https://rewindex.com/company/hotjar/incidents/r731gw8l9lkf · Markdown: https://rewindex.com/company/hotjar/incidents/r731gw8l9lkf.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/r731gw8l9lkf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:25:57.040Z