# Hotjar: New customers are unable to access Hotjar Engage from Insights

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-03-27 07:46 UTC · Resolved: 2023-03-27 08:11 UTC · Duration: 25 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/qn45s9l0915c](https://status.hotjar.com/incidents/qn45s9l0915c)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-03-27 08:11 UTC: This incident is now resolved. New customers are now able to access Engage from their Insights Dashboard. Thanks for bearing with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hotjar/incidents/qn45s9l0915c · Markdown: https://rewindex.com/company/hotjar/incidents/qn45s9l0915c.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/qn45s9l0915c · Generated 2026-10-18T09:58:56.833Z