# Hotjar: Survey responses not linking to recordings

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-01-12 19:59 UTC · Resolved: 2024-01-15 10:40 UTC · Duration: 3 d
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/pgtgrcd1w9hq](https://status.hotjar.com/incidents/pgtgrcd1w9hq)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2024-01-15 10:40 UTC: We’ve validated the deployed fix has worked, and we’re closing this incident. New survey responses are being connected to recordings. We are working to connect recordings with responses that were affected by this incident. Thanks so much for bearing with us while we investigated and resolved this! If you don’t think the incident is resolved, or you’re still seeing problems on your end, please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hotjar/incidents/pgtgrcd1w9hq · Markdown: https://rewindex.com/company/hotjar/incidents/pgtgrcd1w9hq.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/pgtgrcd1w9hq · Generated 2026-10-19T02:47:35.410Z