# Hotjar: Session ingestion was down for 12 minutes

> Hotjar status incident “Session ingestion was down for 12 minutes” on 2023-03-21: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/nwz812x7tnmg
Last updated: 2023-03-21T19:13:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-03-21 19:13 UTC · Resolved: 2023-03-21 19:13 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/nwz812x7tnmg](https://status.hotjar.com/incidents/nwz812x7tnmg)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-03-21 19:13 UTC: On March 21, between 17:32 and 17:44 UTC, our session ingestion service experienced an outage. Recordings, Heatmaps, and any features or integrations that rely on session data would not have been processed during that time. The issue was caused by a failed backend deployment and was resolved soon after. All impacted functionality has been restored. Thanks for bearing with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2023-03-21 19:13 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/nwz812x7tnmg
- Citation: Hotjar, “Session ingestion was down for 12 minutes” (2023-03-21 19:13 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/nwz812x7tnmg (CC BY 4.0).
- Markdown link: `[Hotjar: Session ingestion was down for 12 minutes (2023-03-21)](https://rewindex.com/company/hotjar/incidents/nwz812x7tnmg)`


---
Canonical: https://rewindex.com/company/hotjar/incidents/nwz812x7tnmg · Markdown: https://rewindex.com/company/hotjar/incidents/nwz812x7tnmg.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/nwz812x7tnmg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:46:06.324Z