# Hotjar: Some recordings not playing back correctly

> Hotjar status incident “Some recordings not playing back correctly” on 2019-09-09: impact none (vendor’s label), 49 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/nbpfgq0s852c
Last updated: 2019-09-09T11:44:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2019-09-09 10:55 UTC · Resolved: 2019-09-09 11:44 UTC · Duration: 49 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/nbpfgq0s852c](https://status.hotjar.com/incidents/nbpfgq0s852c)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2019-09-09 11:44 UTC: The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360035538433-9th-September-2019-Some-recordings-broken.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2019-09-09 10:55 UTC, resolved after 49 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/nbpfgq0s852c
- Citation: Hotjar, “Some recordings not playing back correctly” (2019-09-09 10:55 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/nbpfgq0s852c (CC BY 4.0).
- Markdown link: `[Hotjar: Some recordings not playing back correctly (2019-09-09)](https://rewindex.com/company/hotjar/incidents/nbpfgq0s852c)`


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Canonical: https://rewindex.com/company/hotjar/incidents/nbpfgq0s852c · Markdown: https://rewindex.com/company/hotjar/incidents/nbpfgq0s852c.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/nbpfgq0s852c · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:00:55.758Z