# Hotjar: Issues when viewing recordings

> Hotjar status incident “Issues when viewing recordings” on 2019-08-28: impact minor (vendor’s label), 6.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/nb5v6x65rv9t
Last updated: 2019-08-28T16:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-08-28 10:19 UTC · Resolved: 2019-08-28 16:58 UTC · Duration: 6.7 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/nb5v6x65rv9t](https://status.hotjar.com/incidents/nb5v6x65rv9t)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2019-08-28 16:58 UTC: The issue has now been resolved. Full incident report here: https://help.hotjar.com/hc/en-us/articles/360034525374-28th-August-2019-Problems-with-Recordings

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Hotjar, started 2019-08-28 10:19 UTC, resolved after 6.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/nb5v6x65rv9t
- Citation: Hotjar, “Issues when viewing recordings” (2019-08-28 10:19 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/nb5v6x65rv9t (CC BY 4.0).
- Markdown link: `[Hotjar: Issues when viewing recordings (2019-08-28)](https://rewindex.com/company/hotjar/incidents/nb5v6x65rv9t)`


---
Canonical: https://rewindex.com/company/hotjar/incidents/nb5v6x65rv9t · Markdown: https://rewindex.com/company/hotjar/incidents/nb5v6x65rv9t.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/nb5v6x65rv9t · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:17:39.208Z