# Hotjar: Some plans not correctly activated

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-05-30 14:16 UTC · Resolved: 2024-06-07 10:27 UTC · Duration: 8 d
- Updates: 3
- [Vendor status page: https://stspg.io/pgcmqw3tdbrt](https://stspg.io/pgcmqw3tdbrt)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **identified** 2024-05-30 14:16 UTC: We are investigating an issue where the plans for a small number of accounts are not correctly activated
- **investigating** 2024-05-30 15:22 UTC: Our engineers have identified the cause of the issue, and are working on a solution
- **resolved** 2024-06-07 10:27 UTC: Our engineers have resolved the issue and all plans are now correctly activated


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Canonical: https://rewindex.com/company/hotjar/incidents/n82qydl8dkj0 · Markdown: https://rewindex.com/company/hotjar/incidents/n82qydl8dkj0.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/n82qydl8dkj0 · Generated 2026-10-18T09:52:50.073Z