# Hotjar: Incident Report - Degraded Performance.

> Hotjar status incident “Incident Report - Degraded Performance.” on 2016-08-01: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/mjxp89rpyqk5
Last updated: 2016-08-01T12:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-08-01 12:00 UTC · Resolved: 2016-08-01 12:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/mjxp89rpyqk5](https://status.hotjar.com/incidents/mjxp89rpyqk5)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2016-08-01 12:00 UTC: On 1st August 2016 at 20:40 CEST, our engineers identified an error which caused Hotjar's performance to degrade drastically. The issue was caused by our primary Amazon Web Service database instance failing which caused our web instances to overload and our Hotjar interface to slow down drastically. The issue was fixed at 20:56 CEST (16 minutes later) after the failover database had been automatically triggered. Whilst database failures can occasionally occur, we have automatic failovers in place to minimise disruption in such events. However, we will be researching and discussing the events that led up to the issue over the next few days and working on a plan to reduce the chances of this re-occurring in the future.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2016-08-01 12:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/mjxp89rpyqk5
- Citation: Hotjar, “Incident Report - Degraded Performance.” (2016-08-01 12:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/mjxp89rpyqk5 (CC BY 4.0).
- Markdown link: `[Hotjar: Incident Report - Degraded Performance. (2016-08-01)](https://rewindex.com/company/hotjar/incidents/mjxp89rpyqk5)`


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Canonical: https://rewindex.com/company/hotjar/incidents/mjxp89rpyqk5 · Markdown: https://rewindex.com/company/hotjar/incidents/mjxp89rpyqk5.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/mjxp89rpyqk5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:28:55.295Z