# Hotjar: Incident Report - Degraded Performance.

> Hotjar status incident “Incident Report - Degraded Performance.” on 2016-08-02: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/mg1km67491rt
Last updated: 2016-08-02T12:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-08-02 12:00 UTC · Resolved: 2016-08-02 12:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/mg1km67491rt](https://status.hotjar.com/incidents/mg1km67491rt)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2016-08-02 12:00 UTC: On 2nd August 2016 at 09:03 CEST, our engineers identified an issue which was causing Hotjar's performance to degrade drastically. The issue was once again caused by our primary Amazon Web Service database instance. The issue was solved at 09:30 CEST and service was immediately restored. Our engineers have upgraded the database instance to one which has 4x the memory and CPU to ensure the same issue cannot happen in the near future.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2016-08-02 12:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/mg1km67491rt
- Citation: Hotjar, “Incident Report - Degraded Performance.” (2016-08-02 12:00 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/mg1km67491rt (CC BY 4.0).
- Markdown link: `[Hotjar: Incident Report - Degraded Performance. (2016-08-02)](https://rewindex.com/company/hotjar/incidents/mg1km67491rt)`


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Canonical: https://rewindex.com/company/hotjar/incidents/mg1km67491rt · Markdown: https://rewindex.com/company/hotjar/incidents/mg1km67491rt.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/mg1km67491rt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:11:43.288Z