# Hotjar: Highlights and screenshots are experiencing delayed processing, viewing shared recordings may redirect user to login page

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-12-12 12:54 UTC · Resolved: 2023-12-12 16:10 UTC · Duration: 3.3 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/lkdzd9fl9km4](https://status.hotjar.com/incidents/lkdzd9fl9km4)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-12-12 16:10 UTC: This incident is now resolved. Thanks for bearing with us!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/hotjar/incidents/lkdzd9fl9km4 · Markdown: https://rewindex.com/company/hotjar/incidents/lkdzd9fl9km4.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/lkdzd9fl9km4 · Generated 2026-10-19T02:54:46.088Z