# Hotjar: Payment timeouts due to Braintree API issues

> Hotjar status incident “Payment timeouts due to Braintree API issues” on 2018-03-26: impact minor (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/lg9qj2sbz66b
Last updated: 2018-03-26T14:56:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-03-26 13:42 UTC · Resolved: 2018-03-26 14:56 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/lg9qj2sbz66b](https://status.hotjar.com/incidents/lg9qj2sbz66b)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2018-03-26 14:56 UTC: All payment actions are back to processing as normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Hotjar, started 2018-03-26 13:42 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/lg9qj2sbz66b
- Citation: Hotjar, “Payment timeouts due to Braintree API issues” (2018-03-26 13:42 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/lg9qj2sbz66b (CC BY 4.0).
- Markdown link: `[Hotjar: Payment timeouts due to Braintree API issues (2018-03-26)](https://rewindex.com/company/hotjar/incidents/lg9qj2sbz66b)`


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Canonical: https://rewindex.com/company/hotjar/incidents/lg9qj2sbz66b · Markdown: https://rewindex.com/company/hotjar/incidents/lg9qj2sbz66b.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/lg9qj2sbz66b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:10:48.162Z