# Hotjar: Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-02-28 15:05 UTC · Resolved: 2025-02-28 15:05 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/g0bvkb054qzc](https://stspg.io/g0bvkb054qzc)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2025-02-28 15:05 UTC: We've resolved an issue! hotjar.com is back up and running. Thank you for your patience! If you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new. Thanks!


---
Canonical: https://rewindex.com/company/hotjar/incidents/l7ncqgmb9jw4 · Markdown: https://rewindex.com/company/hotjar/incidents/l7ncqgmb9jw4.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/l7ncqgmb9jw4 · Generated 2026-10-19T02:56:00.792Z