# Hotjar: Insights is partially unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-04-03 12:50 UTC · Resolved: 2023-04-03 15:25 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/krpp12m7k446](https://status.hotjar.com/incidents/krpp12m7k446)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-04-03 15:25 UTC: The incident is now resolved - thanks so much for bearing with us! We identified the root cause; this incident occurred due to a misconfiguration of internal systems. We've monitored the fix we deployed, and Insights is now working well!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hotjar/incidents/krpp12m7k446 · Markdown: https://rewindex.com/company/hotjar/incidents/krpp12m7k446.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/krpp12m7k446 · Generated 2026-10-18T11:29:02.983Z