# Hotjar: Elevated latency causing slow performance

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-03-11 10:54 UTC · Resolved: 2024-03-11 13:57 UTC · Duration: 3.0 h
- Updates: 3
- [Vendor status page: https://stspg.io/1kvhpfncgh0x](https://stspg.io/1kvhpfncgh0x)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **investigating** 2024-03-11 10:54 UTC: We're investigating an issue with elevated latency in our database, which may cause longer load times, slower processing of sessions, and other delays in Hotjar functions. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- **monitoring** 2024-03-11 11:28 UTC: The database performance has returned to the expected levels. Our engineers will monitor the situation to ensure that everything is back to normal.
- **resolved** 2024-03-11 13:57 UTC: This incident is now resolved. Thanks for bearing with us!


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Canonical: https://rewindex.com/company/hotjar/incidents/kpg949kkphkf · Markdown: https://rewindex.com/company/hotjar/incidents/kpg949kkphkf.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/kpg949kkphkf · Generated 2026-10-18T12:21:54.767Z