# Hotjar: Sign-up flow leads to Survey creation instead of Overview page

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-04-18 14:13 UTC · Resolved: 2024-04-18 17:11 UTC · Duration: 3.0 h
- Updates: 3
- [Vendor status page: https://stspg.io/h854skjwkdjm](https://stspg.io/h854skjwkdjm)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **investigating** 2024-04-18 14:13 UTC: We're investigating an issue where users will enter the Survey creation flow after signing up for a new account.  Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- **identified** 2024-04-18 15:14 UTC: We've identified the root cause of this incident, and a fix is being developed! We'll post an update to let you know when we're deploying and monitoring the fix.  Thanks again for bearing with us!
- **resolved** 2024-04-18 17:11 UTC: This incident is now resolved. Thanks for bearing with us!


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Canonical: https://rewindex.com/company/hotjar/incidents/k296156y2hgf · Markdown: https://rewindex.com/company/hotjar/incidents/k296156y2hgf.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/k296156y2hgf · Generated 2026-10-18T13:34:49.449Z