# Hotjar: User Lookup deletion is not working for Ask Responses

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-10-20 11:42 UTC · Resolved: 2023-10-20 13:17 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/j054mysj23f9](https://status.hotjar.com/incidents/j054mysj23f9)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2023-10-20 13:17 UTC: We’ve validated the deployed fix has worked, and we’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center. Thanks!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hotjar/incidents/j054mysj23f9 · Markdown: https://rewindex.com/company/hotjar/incidents/j054mysj23f9.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/j054mysj23f9 · Generated 2026-10-19T02:48:15.153Z