# Hotjar: Significant drop in error capture events

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-02-14 13:59 UTC · Resolved: 2024-02-14 16:30 UTC · Duration: 2.5 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/hw3f958tsly5](https://status.hotjar.com/incidents/hw3f958tsly5)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2024-02-14 16:30 UTC: This incident has been resolved. Thanks for bearing with us. To recap the issue, starting on January 22, error capture rates dropped significantly. We discovered this was an incident on February 14 and deployed a fix. We didn't capture error data during that time frame, but you will start seeing error data captured moving forward.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/hotjar/incidents/hw3f958tsly5 · Markdown: https://rewindex.com/company/hotjar/incidents/hw3f958tsly5.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/hw3f958tsly5 · Generated 2026-10-19T02:55:51.468Z